Device Criteria
Working Mobile Phones
Each mobile phone sold must match the make and model quoted on the order and meet the following criteria:
- You must be able to turn the device on and off.
- The device must be fully functional.
- Device must be complete with battery and back cover.
- The bodywork must have no cracks, missing plastics, screws or metal nor be detached from the main body of the device in any way.
- Device must have no missing buttons.
- LCD must function and power up correctly, fully displaying the operating system.
- LCD must have no lines, missing pixels, screen burn or pressure damage.
- LCD screen must not be protruding from casing.
- The display lens must be intact with no cracks.
- Touch screens must be fully functional.
- There must be no signs of liquid damage.
- The stylus must be included if originally sold with the device.
- Slider mechanisms must function correctly.
- Device must have no fake or non-original components.
- Excessive dents, chips, scratches or wear and tear may lead to a revised offer.
Damaged/Faulty Mobile Phones
If your mobile does not adhere to the working criteria it will be classified as Damaged/Faulty. Damaged/Faulty mobiles must meet the following criteria:
- Device must not be crushed.
- Device must not be broken in half or bent in any way.
- Device must not be liquid damaged.
- No integral components such as the camera, LCD or display lens should be missing.
- No integral parts should be detached from the main body of the phone in any way or be missing.
- No integral components should be missing or detached from the main body of the device.
Working Apple iPhones/iPads
Each Apple iPhone or iPad sold must match the make and model quoted on the order and meet the following criteria:
- You must be able to turn the device on and off.
- All standard functionality and software must be fully functional.
- Devices with personalised engravings will be subject to a reduced price offer
- Device must be complete with SIM tray and all buttons.
- All buttons must function correctly.
- The bodywork must have no cracks, missing plastics, screws or metal nor be detached from the main body of the device in any way.
- LCD must function and power up correctly, fully displaying the operating system.
- LCD must have no lines, missing pixels, screen burn or pressure damage.
- LCD screen must not be protruding from casing.
- LCD screen must have no Halo effect.
- The touch screen must be fully functional.
- There must be no signs of liquid damage.
- Device must have no fake or non original components.
- Excessive dents, chips, scratches or wear and tear may lead to a revised offer.
Damaged/Faulty Apple iPhones
If your Apple iPhone does not adhere to the working conditions it will be classified as Damaged/Faulty. Damaged/Faulty Apple iPhones should meet the following conditions:
- It must be on a UK network
- It must not be crushed.
- It must not be broken in half or bent in any way.
- There must not be liquid damage.
- No integral parts such as buttons, camera, LCD etc should be missing.
- No integral parts should be detached from the main body of the phone in any way or be missing.
iCloud Locked Apple Devices
If you are using Apple iCloud on your Apple device you must remove the device from your iCloud account before sending it to us.
If the device meets the working criteria, but is iCloud Locked the Working iCloud Locked price will be paid. If the device is Damaged/Faulty, but is iCloud Locked the Non-Working iCloud Locked price will be paid. Please note that we pay considerably less for any iCloud Locked device so please ensure that your Apple device is removed from iCloud.
New Devices
New devices must match the make and model quoted on the order and meet the following criteria:
- Must be brand new, unused in sealed original box.
- Any security seal must not be broken.
- Must be in original manufacturer's box with all accessories.
- Must NOT be reported as barred / Blacklisted / Stolen.
- We reserve the right to return any device we deem not to be New
Please be aware that we carry out a carrier check to determine the network of new devices. This can delay processing times by around 1-2 working days.
Networks
For certain devices we require you to specify which network they are on as there are differences in price. If after testing the device is found to be locked to a different network we will change the price accordingly in the form of a revised offer.
Working Gadgets
Gadgets include: Apple Watch, Apple iPod, Sony PSP, Amazon Kindle Gadget sold must match the make and model quoted on the order and meet the following criteria:
- You must be able to turn the device on and off.
- Device must retain a charge.
- Device must be complete with battery and back cover.
- Device must have no missing or broken parts.
- The bodywork must have no cracks, missing plastics, screws or metal nor be detached from the main body of the device in any way.
- LCD must function and power up correctly, fully displaying the operating system.
- LCD must have no lines, missing pixels, screen burn or pressure damage.
- LCD screen must not be protruding from casing.
- The display lens must be intact with no cracks.
- Touch screens must be fully functional.
- There must be no liquid damage.
- All mechanisms must function correctly.
- All standard functionality and software must be in working order.
- Dents, chips or excessive wear and tear may lead to a reduction in the original price offered.
Damaged or Faulty Gadgets
If your gadget does not adhere to the working conditions it will be classified as Damaged/Faulty. Damaged/Faulty Gadgets must meet the following criteria:
- Device must not be crushed.
- Device must not be broken in half or bent in any way.
- Device must not be liquid damaged.
- No integral components such as the camera, LCD or display lens should be missing.
- No integral components should be missing or detached from the main body of the device.
Revised Offers
If a device fails to meet the device criteria selected on your order and outlined in these terms and conditions we will change your order accordingly to the correct condition. This will sometimes only be a partial reduction in price or ‘revised offer’ depending on the diagnosis of the device(s) by our operatives. You will receive an email informing you of the revised offer price with a reason. If you are not happy with a revised offer or downgrade we are happy to discuss the order and we will return the device to you at our own cost via Royal Mail Special Delivery.
